FAQs
FAQs
FAQs
UPDATING THE APP AND LOGGING INTO FUKU
A: If you have auto updates turned on, your app will automatically update! If you don’t have auto updates enabled, simply head to the Fuku app in the app store and tap “update.”
A: Try to log in with the last email you remember using. If you’re still experiencing issues, please email us at [email protected] with subject line “App Login Issue,” include your first name, last name, and email address, and we will retrieve your account information.
A: Tap “account” on the bottom of your app, then tap “forgot password” and enter the email associated with your account. We will send you an email to reset your credentials.
A: Absolutely! With an account, you’ll be able to rack up loyalty points for free stuff. If you’ve already downloaded the app, tap “account” on the bottom of your app, then tap “create account.” If you don’t yet have the app, search “Fuku” in the app store.
A: Yes! Guest checkout is now available on the app and web ordering. By checking out as a guest, you won’t rack up loyalty points, but you can make an account at any time.
A: Glad you asked! There are so many benefits to creating an account, such as racking up loyalty points on each order, quick re-ordering of your favorite items, free food on your birthday, and $5 off every time you reach 100 points.
A: Technically, yes. We will not deprecate the old app for the first month or two to give our customers time to transition. However, it’s important to note that customers who continue to order on the old app will not accrue loyalty rewards, nor will they be able to continue using features like Google Pay and Apple Pay. It’s best to update your app right away to ensure you’re collecting your rewards and having the coolest app experience.
A: No worries! Try logging out and logging back in. Also, make sure that you have enough charge on your mobile device, that your internet connection is strong, and that you have sufficient storage space on your mobile device. All of these factors can make it more difficult to access the app. Still having issues? We’ve got you fam! Give us a shout at [email protected].
LOYALTY AND REWARDS
A: Yes, your lifetime points, current points balance, and credits will all transfer over to your new profile once you update your app.
A: You’ll accrue points with each dollar you spend! Every time you reach 100 points, you will receive $5 off of your order. You also get free party fries each year on your birthday!
A: Yes, you can apply any reward to in store or app menu item purchases. For in store purchases, you can scan your app at the register to activate your reward.
A: Contact us at [email protected] with the subject “App Rewards Issue” along with your full name, the email address associated with the account, and the location of the order in question, and our team will help resolve the issue.
